Include your device model and iOS version for technical issues
Describe steps to reproduce the problem
Check if the issue persists after restarting the app
Try syncing manually if files aren't appearing
Frequently Asked Questions
How do I upgrade to Lettera Pro?
Open the app, go to Settings, and tap the "Upgrade to Pro" button. You can also access it when you reach the 10-file limit.
My files aren't syncing between devices. What should I do?
Make sure iCloud is enabled in Settings → iCloud Storage. If issues persist, try toggling iCloud off and on again in the app settings.
Can I import files from other apps?
File import is available in Lettera Pro. From any app, use "Share" and select "Copy to Lettera" or use the import button in the app's menu.
Is my data private and secure?
Yes! Your files are stored in your private iCloud container, encrypted by Apple. We never have access to your content. Read our Privacy Policy for details.
Can I get a refund for my Pro purchase?
Refunds are handled by Apple through the App Store. You can request a refund within 14 days of purchase via your Apple ID account or contact Apple Support.